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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Hosted email

    We have a customer with a hosted exchange, is there a way to send voicemail as emails. If so, has anyone configured this on the ST server?

  • #2
    Hosted Exchange

    With the way that the shoretel client works, I would think that you could install the full blown outlook integration without problems.

    It creates a second MAPI account pointing to your voicemail server. I dont think it will care if the exchange is hosted or not. It is more of an outlook thing.

    I would think that you could have the same features as anyone else with local exchange.....

    maybe I didnt understand the question.


    • #3
      Yes the outlook integration will work. I guess I didn't really clarify what I was asking. I need to send voicemail msgs as .wav attachments to email addresses and I am not sure how to set that on the server with a hosted exchange.

      Thanks for the reply


      • #4
        We've done this for a few customers. If you look in the Shoretel Knowledge Base there is KB article about how to do it.


        • #5
          Thanks Telman


          • #6
            I checked out the KB article, it does help. The only thing is that it is hosted exchange and requires authentication, I don't know how to authenticate. Anyone know how to enter a valid email address and password so that the email will be sent out?



            • #7
              No problem.
              We need to make sure that the customers allows outbound SMTP from the ShoreTel HQ server through the firewall.
              We need to make sure that we know the SMTP credentials for the hosted server.

              On the HQ server open control panel, administrative tools and then open the IIS Manager applet.
              Right click on the SMTP Virtual server in the left pane and select properties.
              Click on the Deliver Tab

              Select Advanced button
              Enter the IP address or FQDN of the mail relay (If you enter the IP address you need to enclose it within [square brackets])

              Click OK, now select the Outbound Security Button

              You will prbably only be able to use the basic authentication and enter the credentials to login to the SMTP server.

              Click OK and apply all the settings. You should now open the services applet from within control panel and restart the Simple Mail Transfer Protocol service. This is usually OK to do while there are people about rather than waiting till off hours.

              Hope this helps.
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