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  • DID calls go straight to VM but EXT calls do not

    Most of our users have DID.
    I have one user who I can call her extension and her phone will ring and she can answer. if she does not answer it will go to her voicemail.
    If I call her DID number it goes right to voicemail, her phone will not ring.
    I checked the trunk and it is set to go to the right extension, I checked her user mode and they are correct, i even modified them as a test to never go to voicemail but I get the same result when calling her DID.

  • #2
    Is it a true DID or a pots line in its own trunks grp with the destination set to her extension? Does the trunk test tool show the call hitting her extension? Point that line to another phone and see what happens. What version/build you running?