Workgroup login / out via phone ST8.1

[CraigL]

Hi there,

Is it right that you cannot login to a workgroup via the telephone handset unless you have operator / agent / supervisor call manager enabled within your user account?

Thanks.

[southeasternMI]

That is correct

[CraigL]

Will the workgroup still work correctly if you manually log the agent in via the director?

[wambam]

Yes. But you will have to use either the Director or a Supervisor/Operator call manager client to modify the status of an agent.

[CraigL]

Okay,

Thanks for your help.