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  • Workgroup login / out via phone ST8.1

    Hi there,

    Is it right that you cannot login to a workgroup via the telephone handset unless you have operator / agent / supervisor call manager enabled within your user account?

    Thanks.

  • #2
    That is correct

    Comment


    • #3
      Will the workgroup still work correctly if you manually log the agent in via the director?

      Comment


      • #4
        Yes. But you will have to use either the Director or a Supervisor/Operator call manager client to modify the status of an agent.

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        • #5
          Okay,

          Thanks for your help.

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