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  • Fax server and DID's to analog ext.

    Has anybody used DID's to analog ext. to a fax server? Does the Shoretel resend digits dialed to the server? How does it handle multi DID's to only a min. amount of ports on the fax server? Please help.

  • #2
    Originally posted by flyingdutchmanVa View Post
    Has anybody used DID's to analog ext. to a fax server? Does the Shoretel resend digits dialed to the server? How does it handle multi DID's to only a min. amount of ports on the fax server? Please help.
    What Fax Server Are you using?

    You can put DID's to the Fax server, but there is no point in doing so. If you want Public DID for Fax, then Create a Ext only with that DID

    Your Fax Server is just a recipient of what ShoreTel will forward, the DIGITS used are the digits per ext, so if you have 3 or 4 digit extensions, these will be passed to the server in CID

    The Fax server in turn will correspond those digits to the appropriate user you setup in the Fax Server

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    • #3
      Its a Castelle Fax Press with 4 ports for integration.

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      • #4
        Did

        We have 300 fax DID numbers that go into an 8 port multitech fax server.

        All fax calls go to analog fax line #1 on the fax server. If busy, it goes on to port 2, etc.

        The shoretel forwards the "received" digits to the fax server. As long as the two match it sends it on to the user.

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        • #5
          Originally posted by flyingdutchmanVa View Post
          Its a Castelle Fax Press with 4 ports for integration.
          Unless ShoreTel and Castelle certified again, I do not believe Castelle is certified or supported anymore

          But it works as I stated, the server is just a recipiant of the digits sent. The server based on the digits will then forward the fax

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          • #6
            We also use the Multitech faxserver as Eazeaz stated. Works well. We just set up the fax DID's as DNIS numbers in the trunk group.

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            • #7
              Thanks for input. It helps.

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              • #8
                Originally posted by flyingdutchmanVa View Post
                Has anybody used DID's to analog ext. to a fax server? Does the Shoretel resend digits dialed to the server? How does it handle multi DID's to only a min. amount of ports on the fax server? Please help.
                If you integrate into Shoretel for faxing (via an existing PRI), Shoretel will use DTMF to pulse the digits to the fax board (i.e. a brooktrout) which then forwards it to the appropriate party.

                We've done a lot of integrations this way with brooktrout boards and GFI Faxmaker.

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                • #9
                  Although Castelle is listed as not supported, we have installed it in multiple sites without issues.

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                  • #10
                    Originally posted by cburgy View Post
                    If you integrate into Shoretel for faxing (via an existing PRI), Shoretel will use DTMF to pulse the digits to the fax board (i.e. a brooktrout) which then forwards it to the appropriate party.

                    We've done a lot of integrations this way with brooktrout boards and GFI Faxmaker.
                    The way I have it setup is the DIDs come in on the existing PRI -> This comes into our ShoreTel Phone System and then goes out to an analog extension through an analog port into a 66 block we have. Then we have it cross connected into 2 jacks that then get plugged into our brooktrout card..

                    I hate to jack the thread, but I have a question about this as well. My ShoreTel system is setup through DNIS mapping and is forwarded to a hunt group. In the hunt group we have 2 members, one going to each analog extension which then ties into the fax server. When I send to any DID # it always shows up as that USERs DID #. So If I send to 8108 it will show up as 8813 which is the fax user attached to the switch port.

                    Let me know if there's anything I can do on the ShoreTel side to fix this.

                    thanks.

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                    • #11
                      Dubbs,

                      What version are you on? Fax server support came in about version 6 I believe.

                      Also you don't need to set up a hunt group. In your DNIS table point the fax DID to the extension of the first Fax server analog port. On the user for the first fax server port make sure the call stack is set to 1 and (depending on your version) the fax support is set to "Fax Server". Under personal options set the busy no answer destination to the extension for the second fax port. On the user for the second fax port make sure you set the call stack to 1 and the fax support is again set to "Fax Server". Under personal options set the busy no answer destination to the extension for the third fax port. I think you get the idea. Keep repeating for the number of fax ports. On the last port don't set a busy no answer destination.

                      If you have any questions let me know.

                      -Kevin

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                      • #12
                        Thanks for the reply.. That also helped me out with the rollover - also much easier.

                        For the DID/DTMF forwarding to work with the correct DID showing up in GFI I had to setup route points with those DID's and forwarded them to the First fax extension..

                        Thanks!

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                        • #13
                          Jut thought I would share something I learned with doing it this way (route point). If you try to fax internal this will not work to route directly to the fax server. ShoreTel to ShoreTel does not out pulse the dtmf as it does when a call hits the AA. In order to route them internally you need to set the route point up with a voicemail box and select fax redirect. For external calls it works fine to have a route point to the first fax server extension.

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