Strange Issue

[jmitchell]

I am currently building a new system in the lab and having some issues.
I have setup DHCP and have ensured the phones are getting the correct IP info. When I add a phone, it shows up in IP PHONES and I can assign a user to it, however the phone will not update, it is saying Requesting Service even after I assign it and verify that it has received all the correct info from FTP. Once I reboot the server the phone comes online correctly. I have had to reboot it each time I add a phone, I have 80 phones to install. Wondering if anyone has ever had this issue? This is only my second installation.

Thanks,

[ShoreTel_Dave]

Did you remember to assign the ports on the ShoreGear switch to be IP Phones and not Analog ports?

[jmitchell]

Yes I have a SG90 with all ports assigned to "5 ip Phones".

[Jam]

I had a similar issue when a fellow tech did not install the internet data connector in the Windows setup. Check to make sure all iis stuff has been installed.

[lockga]

You may want to check the registry (under HKEY_LOCAL_MACHINE / Shoreline Teleworks) and make sure the IP address in the HQServerAddress field is correct. I had a similar issue one time and that turned out to be the problem.

[jmitchell]

That was the problem, when I installed the SW it didn't recognize the nic card and put the server IP as 127.0.0.1, when I changed that eveything came up. Thanks all for the replies.