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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Ascom wireless phones

    Hi all

    Many have spoken about using Ascom phones on their networks and we are planning to do the same for our next install. However I am not sure of the configuration required.

    There is a Shoretel document APP:10104 which shows the Ascom phones working with nothing but docking cradles and installation software.

    Then there are Ascom powerpoint documents that show the VoWIFI and Freeset IP-DECT infrastructure which has the Shoretel PBX along with Ascom Integrated Message Server, Ascom Portable Device Manager and/or IP-DECT Base Station.

    Which system are you all using?
    What is the real truth?
    Can these only work as SIP extensions?

  • #2
    All you need is a ASCOM phone, an AP and a SG switch that is configured for SIP. The Message Server is used for the ASCOM phone to Text each other. The Portable Device Manager is used to program the phones over the AP. There is a cheeper tool about $400.00 that can use a USB cable to program the phones via PC.

    What ShoreTel stated about the phones is correct.

    The problem that I see is if i want to get one phone it will cost about $1200 and it is the only SIP Wi-Fi Phone that is in production that ShoreTel supports.

    I am currently trying the Cisco/Linksys WIP310 v2 phone and it works. But it does not connect to my APs very well. Cost about $200-210

    The ASCOM and WIP310 will work as SIP extensions.

    To Setup the WIP310 follow these directions:

    1. Setup SIP on the ShoreTel System
    2. Create Phone account in ShoreTel
    3. Setup the Wi-Fi connection in the phone: Menu -> Settings -> Wireless Setup -> Manual Setup -> Options -> New Profile
    a. Set the Profile to Auto Connect
    b. Give the Profile a Name
    c. Enter the SSID (Wireless Network Name)
    d. Setup the Security (None, WEP, WPA/WPA2 Personal)
    4. Open a web browser and go to the IP address of the phone (This can be located by selecting Options and then Phone Info)
    a. Select the Admin Login Link
    b. Now Select “System” and enter a Primary NTP Server so that the phone will have the correct time and date.
    c. Select “Regional” and enter the correct time zone for the phone.
    d. Select “Phone” and enter the extension of the ShoreTel account in the Station Name and Voice Mail Number.
    e.Select “Ext 1” under the Call feature settings enter “ShoreTel” for the Auth Page Realm (This is case sensitive). Now enter in the SIP Switch IP address for the Proxy and Outbound Proxy server under Proxy and Registration. Last enter the extension # for the Display Name, User ID and Auth ID under the Subscriber Information.


    • #3
      Thank you so very very much. This means a lot to my company and I am grateful.

      We will try to get the linksys phone.


      • #4
        I cannot register the WIP310 on the new ST 10.2 version. Have you tried the WIP310 on the ne release?


        • #5
          no audio on received calls wip310

          any idea why i would not get any audio on received calls with the wip310? phone has firmware 5.0.11 and were running ST10.1. It shows that no RTP packets are received from calls placed to the WIP310. RTP packets are sent when calls are made from the WIP310. When a call is placed to the phone and answered, the calling party hears nothing and the connection remains open even after the call is disconnected on the WIP310. The call on the WIP310 will show disconnected after about 10 seconds yet the calling party shows still connected.



          • #6
            star codes?

            anybody get star codes to work on the WIP310? i just get a reorder tone when i try to use them. i finally solved the audio problem by updating to the beta 5.0.12 firmware i found on a cisco forum but now cannot get star codes to work.