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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Making 411 calls goto GOOG411

    Found this on the other board, and liked it! Sweet concept.

    To do the redirecting you need to logon to the support entry (ctrl-shift and double click on User ID on the logon page I believe) and then go to the site you want direction to be for. Then to dialing plans (only visible in the support entry mode) and add this dialing plan to custom:


    The first is for 411 and the second is for 1411 (that is how some telcos do it here in AZ so it helps with user confusion). I hope that works well for you.

    Take advantage of the second pass through the site dialing plan for
    canonical numbers, let the existing rules turn the 5551212 number into
    canonical form, and have one custom rule in the site plan:


    P.S. The first rule below inappropriately uses lower case
    ("deleting") x's on the left hand side, and wouldn't work for local
    5551212, for users in 10-digit dialing areas (Houston, Portland), or
    numbers presented to the system already in canonical form.

    I need to try this.

  • #2
    I just tried this...

    and it works really well. Going to try it for a little while and see how the users like it.


    • #3
      Just thought I'd add that Google wants you to use the non-toll free number for commercial use.

      Using : Corporate or commerical users - Mobile Help

      "Corporate or commercial network operators are welcome to use GOOG-411 to provide 411 service to their users under the following terms:

      1) Users should be directed to 1-425-296-4774 instead of 1-800-466-4411.
      2) No additional charge may be levied on the users for using this service.
      3) Google reserves the right to suspend or terminate access to the service at any time.
      4) Google provides the service "as is" and does not guarantee service availability."


      • #4
        FYI, Google is dropping their 411 service on Nov 12th . You can change over to 1.800.Bing.411 though