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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Losing the HQ Server

    Hello all,

    Hope everyone's staying busy during the holiday season.

    I wanted to run something by you all. If there is a multi-site ShoreTel and the HQ server goes down, I know the other sites with DVM's will function with mailboxes and AA but will the users at HQ switch over to one of the DVM's for voicemail and AA?

    I know if a DVM goes down, the users go back to HQ but can't really find anything to support it works the other way around and, I don't think it would.

    Thanks in advance.

  • #2
    Currently, ShoreTel works in a tree mode going upwards to the HQ server. The HQ server, unfortunately at this time, does not go down to a DVM. That's one of the reasons the Doubletake solution exists. I hear changes are a'blowing in the wind (near future), but don't have any firm info on that as yet. Hopefully Charles or JohnL might know more about the future changes.


    • #3
      It is a tree model, and curretnly you can only go up 1 level, but can not go donw. There are a few workarounds, such as Double-take for full redundancy, or adding a DVM to your HQ site for VM redundancy, but not much outside of that yet.

      As far as what the future holds? Shoretel knows its weaknesses, and is addressing them.



      • #4
        Expect to see some deeper integration with redundancy solutions on the market. Long term (2-5 years), I'd bet you'll see Shoretel fully distribute functionality across SG switches and eliminate the need for a Windows server.


        • #5
          Adding a DVM to the HQ site works well as a backup for the AA/vmail.