Announcement

Collapse
No announcement yet.
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Location of Voicemail Prompts

    Does anyone know if there's a folder that has all of the default canned voicemail prompts that you hear when you're checking your voicemail?

  • #2
    I believe they are all bundled into *.phr files located here:

    C:\Program Files\Shoreline Communications\ShoreWare Server

    There is one per language.

    Comment


    • #3
      I to am looking for a particular prompt. Its the "Welcome to the Shoretel Phone SYstem" prompt you hear when you first login to voicemail. Any ideas guys?

      Comment


      • #4
        It is in the system parameters.

        Comment


        • #5
          I think all the canned ones are in the *.phr file for your locale, they are not individual wav files that can be changed.
          To adjust the content of this file, I guess you would need to contact ShoreTel professional services and pay them money.

          Comment


          • #6
            Was afraid of that.

            Comment


            • #7
              Their Professional Service department provides the customization of that prompt.

              Comment


              • #8
                Note that the backup AA prompts seem to be stored in ftproot as .ulw files on my install. Maybe this prompt is stored in one of those?

                Comment


                • #9
                  Originally posted by Palitto Consulting View Post
                  Note that the backup AA prompts seem to be stored in ftproot as .ulw files on my install. Maybe this prompt is stored in one of those?
                  Backup AA lives in the ShoreGear switch so that it can be played if the server is unavailable. It will be copied from the FTP server only when the switch has a firmware upgrade, or FTP boots.

                  Comment


                  • #10
                    Our customer had professional services get into their machine and put some custom branding in for their location. Last week we swapped them out for a new server and tje custom branding didn't move along with the voicemail prompts. Since the change had already been made I thought I might be able to cheat and just move the modified file over to the new server. No dice apparently

                    Comment

                    Working...
                    X