6 to 8 sec delay on int and ext incoming calls

[bwaters]

We have a customer that has an intermittent delay on incoming calls via intercom or outside of about 6 to 8 secs.We upgraded to rls 8 build 13-10-4203 thinking that would take care of it but it didn't.You can call a phone 20 or 30 times without it happening and then you will get 1 call that it does.It doesn't sound like a big deal but with a 100 users it causing us a lot of problems.They have window's business edition and everybody has a headset.We have a case opened on it that has been escalated but no difinitive answers yet.We thought the headsets were the issue but can't put a handle on it because it doesn't happen all the time.If anybody has seen this problem please let us know.


bwaters

[khitan]

I have approx 25 remote sites with a total of around 2400 end users. I have one site that is having the exact issue you are talking about. ST has not been able to explain this to us yet. We are continuing to work on it. If anyone else has ideas that would be great.

[bwaters]

Just got off phone Don coachman who is a tier 2 engineer with shoretel and he said because we are using amplfied headsets it causes audio cutouts because the phone already is amplified for headsets.We just ordered a recommended plantronics and i'm going to give a shot.Stay tuned.Thanks for your reply.

bwaters

[khitan]

Don is a good tech, havent talked to him about this particular issue. Hopefully he can help. Let me know.

Thanks

[Ian Stewart]

Just got off phone Don coachman who is a tier 2 engineer with shoretel and he said because we are using amplfied headsets it causes audio cutouts because the phone already is amplified for headsets.We just ordered a recommended plantronics and i'm going to give a shot.Stay tuned.Thanks for your reply.

bwaters

I had the same issue with a 3COM NBX VoIP system. On a ShoreTel note, we use Plantronics CS70 and CS55 headsets. They work great, we have about 150 of them in production.