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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Blackberry Numbers

    I have a customer that uses a blackberry when dialing in to shoretel he gets auto attendant presses 2 for dial by name when prompted to dial by name the numbers on the blackberry have no letters under them. so the customer was trying to enter the name using his keyboard. Of course this didn't work is there a work around or software fix in the blackberry that would put the letters under the numbers like a regular telephone keypad.

  • #2
    Have you're customer learn how to use his blackberry, tell him to press the ALT key, and dial the letters to spell what he needs, blackberry sorts the rest out.


    • #3
      Thanks for the info!