Want Caller to Hear Ringing

[Flipmstr2]

Ok kere is a first:

I have a customer that is requesting this. They have a receptionist that uses a headset. When a call comes in she gets a call waiting tone in her ear. At that point she needs to say "I have another call, can you hold" problemn is the customer thinks that the caller doesn't believe them. Is there a way to make the second call audible to the caller (without a second phone)?

[Forum]

Ok kere is a first:

I have a customer that is requesting this. They have a receptionist that uses a headset. When a call comes in she gets a call waiting tone in her ear. At that point she needs to say "I have another call, can you hold" problemn is the customer thinks that the caller doesn't believe them. Is there a way to make the second call audible to the caller (without a second phone)?

Sounds like she is in a Customer Service position and, people are having a hard time getting ahold of her, and they don't want to let her go.

I would set the call stack to 1

Charles

[ggallaway]

Put speakers on the PC

you can have a ringing wav file play through the computer speakers that will play even if you are on the phone.