Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • analog DID trunks (wink start)

    Anyone done analog DID trunks (wink start) with Shoretel? Did you have to do anything special? The telco is saying they aren't seeing power on the line from us? We never see any digits from across on the lines...

  • #2
    Should work the same as any other PBX vendor's DID trunks. Disconnect the DID trunks from the telco at the ShoreTel trunk or telco demarc. Take a butt set (Harris Dracon TS21, etc), connect it to the tip and ring of the ShoreTel DID trunk observing polarity. Go off hook on the butt set. The led's on the butt set should flash green - red - green. That's the wink. (If they flash red - green - red the polarity is reversed) Following the wink you should be able to dial a ShoreTel extension and have it ring. If this works you have proved the ShoreTel gear to be good and the trouble is in on the telco side. If this does not work you have a problem. It's possible that the polarity of the DID trunk is reversed on the telco side (Ring-Tip instead on Tip-Ring). Try reversing the pair from the telco and see if you can receive a call from the central office.

    If the above tests work (you see the wink and are able to ring a ShoreTel extension) dump it back in the telco's lap.


    • #3
      I've never used analog DID trunks, but I see that the SG40 switch supports analog DID only on the two Universal trunk ports, but not on the dedicated trunk ports. Check the documentation for whichever switch you are using.



      • #4
        Switch is good Actually, the kilauea's don't have universal so you have to use the extension only ports as either extensions or DID.

        Looks like a carrier problem and just needed some guidance on proving that with analog wink start since we never work with analog wink.

        Thanks guys.