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  • Workgroup mailbox recording problem

    I have a problem when i record a workgroup mailbox.
    when i record a workgroup mailbox greeting the next day the greeting is deleted and i cannot figure out why.

    for eg.
    i record the company greeting for a workgroup and when the system switches to after hours mode all calls go to the greeting.

    its fine when i record it during the day and that night it will play my recorded greeting, the next day when it switches to onhours mode all call ring at the that workgroups ext's, but this time when it switches to offhours mode again the message i recorded the previous day is gone, deleted, it just plays the default workgroup message as if i hadn't recorded any thing.

    i record the greeting thru the handset by dialing the voice mail
    pressing hash(#) to log into another mailbox
    pressing 7
    pressing 1
    to record the greeting

    i even record the workgroup name.

    the other way i record the greeting is i press the recod button
    thru the shoreware director in workgoup settings for that workgroup and it rings an ext to record from.
    even tho i get message saved when i save it, it is still deleted the next day.
    no matter what method i use.

    the firmware version on the system is 8.1 field trial version.

    the equipment is a shoregear E1
    shoregear 60/12
    shoregear 60/12

    about 65 shoretel ip handsets.

    if anyone has any suggestion or solution please let me know.

    I contacted tech support but they didn't have an immediate answer. they said they will contact me when they do as they download the shoregear data off the server.

    Thanks
    Last edited by letusknow; 09-14-2008, 03:53 AM.

  • #2
    Are you absolutly sure your recording in the After Hours Menu
    Originally posted by letusknow View Post
    I have a problem when i record a workgroup mailbox.
    when i record a workgroup mailbox greeting the next day the greeting is deleted and i cannot figure out why.

    for eg.
    i record the company greeting for a workgroup and when the system switches to after hours mode all calls go to the greeting.

    its fine when i record it during the day and that night it will play my recorded greeting, the next day when it switches to onhours mode all call ring at the that workgroups ext's, but this time when it switches to offhours mode again the message i recorded the previous day is gone, deleted, it just plays the default workgroup message as if i hadn't recorded any thing.

    i record the greeting thru the handset by dialing the voice mail
    pressing hash(#) to log into another mailbox
    pressing 7
    pressing 1
    to record the greeting

    i even record the workgroup name.

    the other way i record the greeting is i press the recod button
    thru the shoreware director in workgoup settings for that workgroup and it rings an ext to record from.
    even tho i get message saved when i save it, it is still deleted the next day.
    no matter what method i use.

    the firmware version on the system is 8.1 field trial version.

    the equipment is a shoregear E1
    shoregear 60/12
    shoregear 60/12

    about 65 shoretel ip handsets.

    if anyone has any suggestion or solution please let me know.

    I contacted tech support but they didn't have an immediate answer. they said they will contact me when they do as they download the shoregear data off the server.

    Thanks

    Comment


    • #3
      im 100% sure.
      the tech from shoretel remotely connected to my server and viewed exactly what i had programmed and just in case he talked me thru on how to record the message for that workgroup

      Comment


      • #4
        Did you ever get a resolution for this? We're having a similar issue where certain workgroup greetings are being replaced by greetings from other workgroups. There does not seem to be any rhyme or reason & it is not system-wide, only a few workgroups are affected. This is a recurring problem that we've fixed a few times (by importing the correct greeting) but then comes back a few weeks later.

        Comment


        • #5
          I had the same issue with recordings from one workgroup replacing others. Running 7.5 12.14.8701. I ended up deleting the recording, removing the users from the workgroup, then recording the message and added the users back in. Don't have a clue why that resolved it but I haven't had an issue since.

          Comment


          • #6
            due to many other software problems the site was having i upgraded the system to a recommended one from shoretel

            Comment

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