Need help with ATT PRI config

[Rob Bush]

Greetings,

We just got our new PRI lines installed. I'm finally able to place and receive calls on a temporary number. ATT still says they are not seeing what they would like to see in the formatting of the call. I enabled the special setting for the E.164 stuff and that helped, but not enough.

Anyway, I decided to telnet into the T1 switch to see if there was any debugging I could turn on that would help me to identify what they are "not" seeing." I noticed that whenever I place a call, the following message pops up for each of my calls. It appears to me that something is not configured correctly, but I can't figure out what? Any ideas? It's like it is doing ascending on the outbound call when maybe it is suppose to be descending?

ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 23]: retry_cnt 1/23, retry_bits 0x00000000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 22]: retry_cnt 2/23, retry_bits 0x00800000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 21]: retry_cnt 3/23, retry_bits 0x00c00000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 20]: retry_cnt 4/23, retry_bits 0x00e00000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 19]: retry_cnt 5/23, retry_bits 0x00f00000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 18]: retry_cnt 6/23, retry_bits 0x00f80000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 17]: retry_cnt 7/23, retry_bits 0x00fc0000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 16]: retry_cnt 8/23, retry_bits 0x00fe0000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 15]: retry_cnt 9/23, retry_bits 0x00ff0000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 14]: retry_cnt 10/23, retry_bits 0x00ff8000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 13]: retry_cnt 11/23, retry_bits 0x00ffc000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 12]: retry_cnt 12/23, retry_bits 0x00ffe000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 11]: retry_cnt 13/23, retry_bits 0x00fff000
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 10]: retry_cnt 14/23, retry_bits 0x00fff800
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 9]: retry_cnt 15/23, retry_bits 0x00fffc00
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 8]: retry_cnt 16/23, retry_bits 0x00fffe00
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 7]: retry_cnt 17/23, retry_bits 0x00ffff00
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 6]: retry_cnt 18/23, retry_bits 0x00ffff80
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 5]: retry_cnt 19/23, retry_bits 0x00ffffc0
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 4]: retry_cnt 20/23, retry_bits 0x00ffffe0
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 3]: retry_cnt 21/23, retry_bits 0x00fffff0
)
ERROR: src=Trunk, eventid=0xc100006c , str=(outbound_seize_failed[p 2]: retry_cnt 22/23, retry_bits 0x00fffff8
)

[southeasternMI]

Can you post a screen shot of your PRI switch and its config, along with how att wants it provisioned. It sounds like you are not configured for what att is looking for.

[Rob Bush]

Got it sorted out

Got it sorted out (or should I say AT&T.)

I called them back, and surprise, surprise, they had not enabled all the channels, only channel 1.

AT&T has been a pain to deal with. Definitely not the smartest bunch over there.

[OldPhoneGuy]

That's at&t (as in lower case), not to be confused with the original AT&T. I always get a kick out of letting their techs know that they work for the "little at&t". Most of them understand what I am talking about and agree with me.

[Jlorenz]

Got it sorted out (or should I say AT&T.)

I called them back, and surprise, surprise, they had not enabled all the channels, only channel 1.

AT&T has been a pain to deal with. Definitely not the smartest bunch over there.

In the Famous words of Sargent Shultz " I know Nothink, I see Nothink"

Glad they got it ironed out