operator call manager

[flyingdutchmanVa]

Is there any way for the user with OCM to see if an extension is in a call handling mode such as "out of office"?What other advantages doe the OCM give you over PCM?

[Ian Stewart]

An Operator can see the CHM of any extension that they monitor. Depending upon the view, there will either be an icon or detail mode list of the CHM. You can also do drag and drop transfers and delegate CHM changes to the Operator.

ShoreTel - Operator Call Manager

[Tenny321]

I take it this Operator is part of ShoreTel 8?

[eazeaz]

Operator

The Operator PCM also takes the place of the Workgroup Agent PCM. You don't have to buy both.

[cburgy]

I take it this Operator is part of ShoreTel 8?

Operator Call Manager has been present from a long time as a licensing option. It continues to be available in 8.0. The PCM license types in 8.0 forward are:

Personal
Professional
Operator
Workgroup Agent
Workgroup Supervisor

[flyingdutchmanVa]

Thisis 7.5 and do you have any more detail on how to view CHM on OCM?