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This was posted on the Shoretel Users Yahoo group:
I just got my Polycom IP 500 working (SIP firmware 2.1.2.0078) using
the settings below. The same instructions should work for the 501. I
haven't tested all the features, but calling, transfering (blind and
consultative), and conference all work.
Using the IP 500 web interface:
- Under SIP -> Servers, set "Server 1 Address" to the IP address of
your ShoreGear switch (the one you set as your SIP Proxy).
- Under Lines -> Line 1
* Display Name: <name shown in CID>
* Address: <ShoreTel extension>
* Auth User ID: <ShoreTel extension>
* Auth Password: <users SIP password>
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