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  • Has anyone every tried to use a Multifunction printer/FAX with SIP?

    Greetings all,

    I'm trying to setup a Ricoh Aficio MP C3000 printer/fax/scanner using SIP. I was able to configure the SIP on the Ricoh to register with the Shoretel system and as a user, and it now shows up as an IP phone in the IP list. However, something is still not right.

    Unfortunately the documentation for the Ricoh is poor at best, so i really don't have anything to go on, or logs to look. Basically at this point, I can't call the Ricoh and the Ricoh can't call me when I put my extension in as a Fax destination when sending a fax. So, the device registers and everything looks good there, but when it comes to actually trying to transmit, it is a no go.

    I'd try to provide more information, but I just don't know where to start, so if you have any ideas or have done something like this before, let me know. I'm basically trying to eliminate Analog FAX from our network since these devices have a configuration page specifically for SIP.

    One last comment. I'm running Shoretel 8.0 CR, so I actually have this configured as a SIP extension instead of a SIP trunk.

    Thanks,

  • #2
    I'd follow the Shoretel documentation for setting up an analog fax extension, with the exception being that you use sip extension. Also, make sure your codec is high enough. not all codec's support fax.

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    • #3
      Still looking for some help on this.

      I'm still looking for some help on this. I just can't figure it out. Is it not possible to use SIP for a MFP printer that has faxing capabilities and distinctly has a "SIP" section within the FAX configuration area?

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      • #4
        Get a harmonica (not the instrument) and make the IP phone lines (digital) into an analog line. Working with SIP on shoretel is a pain in the buttocks.

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        • #5
          Thanks, can I get more details

          I'll do some searched on Google for this. Do you happen to have a web site that has this device so I can check it out?

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          • #6
            Shoretel does not support Fax over sip

            Your best way to accomplish this would be through an IAD like the Mediatrix. You will need to convert it down to a analog

            Also if you want it certifed or help you will need to go to [email protected] and ask fro certification

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            • #7
              First off make sure your switch has the right connection

              ShoreTel Switch Picture

              This might not be the same switch you have, but you need that blue port on the right. Make sure you got that. Confirm that you have that and we can go farther.
              Last edited by Tenny321; 06-18-2008, 02:09 PM.

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              • #8
                Urrr, umm, I think we're talking to different things

                Tenny321, thanks for the info, but I now see that you are trying to convert down to Analog. I'm trying to avoid analog as it takes precious resources. I thought you were describing a device that converts analog to SIP, which I have heard of before.

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                • #9
                  Originally posted by Jlorenz View Post
                  Shoretel does not support Fax over sip
                  Do you mean ShoreTel doesn't offer support for this or it just doesn't plain old work on the ShoreTel system, period.

                  BTW, I was able to get my Ricoh MP 3500 to register as wellunk:, but don't know if I am banging my head against the wall like Rob Bush. If anyone has a definitive answer on why we should not pursue trying to get these machines working on the system, let us know.

                  We all know there are other faxing options, but is this a real dead end?
                  Last edited by CWings; 08-06-2008, 02:19 PM.

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                  • #10
                    Originally posted by CWings View Post
                    Do you mean ShoreTel doesn't offer support for this or it just doesn't plain old work on the ShoreTel system, period.

                    BTW, I was able to get my Ricoh MP 3500 to register as wellunk:, but don't know if I am banging my head against the wall like Rob Bush. If anyone has a definitive answer on why we should not pursue trying to get these machines working on the system, let us know.

                    We all know there are other faxing options, but is this a real dead end?
                    ShoreTel does not support T38 Fax of SIP, you can however send fax over a SIP trunk using an ATA device on the Receiving end

                    Comment


                    • #11
                      Jlorenz, every thread you answer in this forum is vague, non-descript or referring to your consulting services. WTF. You never answer the direct question. They are, BTW, followed by a question mark.

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                      • #12
                        Originally posted by CWings View Post
                        Jlorenz, every thread you answer in this forum is vague, non-descript or referring to your consulting services. WTF. You never answer the direct question. They are, BTW, followed by a question mark.
                        Well the wonderful thing about your opinion is,,, well there is an old adage, but I wont use it.
                        Last edited by Jlorenz; 08-06-2008, 09:36 PM.

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                        • #13
                          Any follow-up on this...

                          We have a Savin (Ricoh) that supports faxing over a SIP extension. I've gotten the machine to register and it will even dial internal and external, but I can't seem to get it to transmit. Messed around a little bit with the codecs, but new to ShoreTel and don't know all that much about this part of the system.

                          We're on 10.2.

                          TIA - John

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                          • #14
                            I am looking for a similar solution. Tried to get a MediaTrix setup with a local fax device and the MediaTrix registered fine, could fax with extension to extension faxes internally, but could not get reliable transmission with faxing outbound or inbound with a SIP trunk as the type of trunk.

                            Jlorenz, you mentioned that it was possible to do that - have you got this setup and working anywhere that you could share your experiences and if it was successful long term?

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