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  • Manually register the ShoreTel plugins for internet explorer 14.2 or below

    Common reason to re register the ocx files are as follows:
    • Director hangs while loading the auto attendant screen
    • The auto attendant Record, Play, Erase and Import button are grayed out.
    • Unable to view or edit anything in the schedule screen


    Voice Message OCX Procedure
    1. Download the following file: http://servername/shorewaredirector/voicemessage.ocx. If using Active Directory the URL should be http://shoretel/shorewaredirector/voicemessage.ocx. Save the file to C:\temp directory for simplicity.
    2. Close Internet Explorer. Ensure Director is also closed.messsage.JPG
    3. Open a command prompt in Administrator Mode and type the following “regsvr32 C:\temp\voicemessage.ocx”. If the voicemessage.ocx file was saved to the C:\temp folder, then just copy and paste that into the command prompt. A message saying the file was registered successfully should now appear.register voice.JPG
    4. Go back into ShoreWare Director and into the auto attendant menu. Director will now ask you if you want to allow voicemessage.ocx to run. Click Allow. The leave page dialog will appear again, click leave. Go back into Director and to the Auto Attendant menu. There may be a dialog box that appears about Windows Firewall, allow the plugin to run.

    Schedule OCX Procedure
    1. Download the following file: http://servername/shorewaredirector/twentyfour7.ocx. If using Active Directory the URL should be http://shoretel/shorewaredirector/Mi...wentyfour7.ocx. Save the file to C:\temp directory for simplicity.
    2. Close Internet Explorer. Ensure Director is also closed.schedule.JPG
    3. Open a command prompt in Administrator Mode and type the following “regsvr32 C:\temp\twentyfour7.ocx.”. If the twentyfour7.ocx. file was saved to the C:\temp folder, then just copy and paste that into the command prompt. A message saying the file was registered successfully should now appear.register schedule.JPG
    4. Go back into ShoreWare Director and into the auto attendant menu. Director will now ask you if you want to allow twentyfour7.ocx. to run. Click Allow. The leave page dialog will appear again, click leave. Go back into Director and to the Auto Attendant menu. There may be a dialog box that appears about Windows Firewall, allow the plugin to run.


    If any errors appears when registering the OCX files, run the command prompt as an administrator.
    Last edited by Lance; 10-22-2019, 11:26 AM.
    Lance Paddock
    BTX | Business Telephone eXchange
    1(800) 289-0299
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