Record Calls

[amscanada]

I have a few of our sales users that would like to Record their calls for playback later, is this possible and will I need any additional licenses?

[southeasternMI]

Yes, as long as they have rights to record calls in their user groups, then you can add a button on the phone or on their PCM tool bar. But I dont think you need anything else, maybe if they use the PCM to initiate recording calls that they would need advance PCM, but not sure.

[Telman2010]

You can only use the record feature from the PCM toolbat if the you are using advanced call manager. If you are using Personal call manager then you can only do it from a button on the phone. Otherwise though you don't need any special licenses to do recording.

[amscanada]

Thanks guys we had to change a few users to Advanced to enable the feature in PCM.

[Ski_in_AZ]

How about being able to record a call for longer than 8 minutes? Everytime our Police Dept. does this, the recording stops abruptly at 8:00 and beeps.

I have them in their own Class of Service, with the options checked for:

A) Record Calls
B) Disable Beep

Any idears?

[Forum]

How about being able to record a call for longer than 8 minutes? Everytime our Police Dept. does this, the recording stops abruptly at 8:00 and beeps.

I have them in their own Class of Service, with the options checked for:

A) Record Calls
B) Disable Beep

Any idears?

Have you considered a call recording solution? The Shoretel feature is limited, but things like CallRex are much better.

[gberkemeyer]

How about being able to record a call for longer than 8 minutes? Everytime our Police Dept. does this, the recording stops abruptly at 8:00 and beeps.

I have them in their own Class of Service, with the options checked for:

A) Record Calls
B) Disable Beep

Any idears?

The max recorded call length is controlled my their voicemail Class of Service. Whatever is set as the maximum message length is also their maximum recorded call length. It can be set to a maximum of 1 hour (3600 seconds).

Another option is that you can specify in each user's Personal Options a mailbox (other than their own) where recorded calls should be stored (for example a Workgroup mailbox). The Voicemail Class of service for That other mailbox would then apply rather than the user's own Voicemail Class of Service.

Gary

[Ski_in_AZ]

Thanks for the replies, I ended up finding the option in their COS to increase the alloted time.

Cheers!