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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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    If you started "fresh" with ST 7.0, then you should have MYSQL running. You run the reports from the web interface on the server. DO NOT use the old reports under the "All Programs | Shoretel" in windows. These will not work.

    If you had a previous version (i.e. 6.1 or older) then refer to ImportCDR utility in ShoreTel 7 Server Release Notes for details.

    Leave a comment:

  • phoneguy
    started a topic Access to MySQL

    Access to MySQL

    We have ShoreTel 7 and I have noticed that my database is still an Access Database but I cannot view any of the call log files. Do I just need to install MySQL and import the DB? What is the update process?
    Last edited by phoneguy; 05-12-2008, 11:19 AM.