Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Volume with Headsets

    Hey All,

    We purchased some plantronics headsets recently and the feedback I have been getting is not great.

    Please finding it hard to hear our customers and also hard to hear through the headset even with Max Volume.

    Is there any way of increasing the volume even higher?


  • #2
    Wireless headsets? If so, try changing channels. Some times you get lucky, and they work out of the box, but sometimes you have to play with all of the settings on the headset base. On the wireless headset systems, you can change channels, adjust mic and earpiece volume individually, both Major and Minor settings. Reccomend you pull out the instruction manual on this one.