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  • reporting inconsistency

    Anyone know why this is, whe I run a detail report and look at the total call for a time/date period and then run a full report for all trunks and look for the same user in the same time/date period, the amount of calls do not match up. Which one do I go with?
    why do they not match?

  • #2
    We are having the same issues and can not figure it out. Hopefully someone reads this thread and has some answers or can point us int he right directions.


    • #3
      Have you looked to see if the trunk call was handled by multiple people, and the reports are wrong because of that?


      • #4
        no i have not checked into that. We are getting calls from 3 people in different companies that have the same problem with reporting. This all started when we upgraded and now use sql for reporting.