Announcement

Collapse
No announcement yet.
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • southeasternMI
    replied
    You put in the recording that if they want accounting press 1 and for shipping press 2. Then under 1 and 2 put the ext list # associated with that department.

    Leave a comment:


  • Skirk505
    replied
    I have the Extension Lists created, that was no problem, but I can't find where you tell the AA to use a different list for the Dial by Name Directory.

    *** Found it ***

    The Ext menu on the right side of the Operations in the AA, doesn't show as a button so I kind of overlooked it. But when I clicked on it, sure enough it brought up a menu.
    Last edited by Skirk505; 06-24-2008, 11:13 AM.

    Leave a comment:


  • Forum
    replied
    Exactly. Dial by Name directory has to connect to an Extension list. You can create several different extension lists (this is under the USER section of Director). Pretty easy to setup.

    Leave a comment:


  • MagnaDon
    replied
    You can create an extension list of the users for a particular department. Then your Auto Attendant can specify Dial by Name for the extension list for a department.

    Leave a comment:


  • southeasternMI
    started a topic Dial by name// AA

    Dial by name// AA

    What I would like to do is have one AA that all calls come into and from there the customer would hit 1 for police dept, press 2 for court house, press 3 for prosecutors and the caller would then hit a second AA for that particular dept that they just pressed. In that deptments AA I would like to have dial by name for just that dept, is there any way to seperate the directory dial by name for just a specific group of users for their own AA.

    I have found nothing yet, thought I would throw it at you guys.

    Thanks
Working...
X