Exchange/Outlook - Issues with VM

[aholmes11]

We just moved over to Shoretel 7.0 and I am having an issue with VoiceMail/Outlook Integration. When VoiceMails arrive via Outlook I can open and play them but if I try to reply or send they get stuck in my outbox and I get this message from my Exchange Server..

'Andrew Holmes' on 4/22/2008 10:43 AM
The Shoreline transport service failed to deliver the message to this recipient.
Recipient Address: Server: ServerName, Mailbox: aholmes, Delivery error: 0XC1100752.
The error occurred in the server..

Has anyone seen this..?

[BIGDOG3c]

If you are using outlook 2007, then yes I have seen this. If you check the message gets delivered. ( at least where I have seen it). I talked to ShoreTel and it is a bug they are working on. I know this was an issueback in December, I do not know if the latest release resolved this or not.

[luckycharms]

Product Defects Corrected
The following defects have been corrected in ShoreTel 8 build 13.9.3506.0:
Defect Number: 1-24445551
Description: Outlook 2007 keeps forwarded/sent voicemail messages in outbox.

[eazeaz]

Fixed in 7.5 as well

The following defects have been corrected in ShoreTel 7.5 build 12.14.4001.0:
Defect
Number
Description
1-24445551 Outlook 2007 keeps forwarded/sent voicemail messages in outbox

[Plumcrazy09]

How about with Outlook 2003 & v7.5 build 12.14.4002.0?

Here is my exact error...

The Shoreline transport service failed to deliver the message to this recipient.
Recipient Address: Server: 192.168.1.25, Mailbox: Jane Doe, Delivery error: 0XC1100741.
The error occurred in the server..

[w131jrd]

I have the same error with Shoretel version V. 7.0 Build 12.5.9303. Is there a fix for my version? If so, what do I have to do in order to get it implemented?

[Plumcrazy09]

My fix was to go into Outlook, select a voice message, click on forward, click on options & select the Global Address book instead of the Voicemail address book. Once you select it on one message, it should stay that way for all.
Using the Exchange Global Address book solved all issues with forwarding we were having.

Hope this helps others.

-Scott

[a10ecun]

We went into outlook configuration and removed the Shoretel MAPI and re-installed it. Seemed to work for us.

[[email protected]]

same prob with Outlook 07 and Shoretel 8.1

We just moved from 7.5 to 8.1 for PCM, and now we have the same problem. Has anyone else seen this recur?

[JasonC]

If uninstalling and reinstalling the PCM component from Outlook doesn't work, sometimes we have to rebuild the entire outlook profile.