I am consistently getting complaints from users that are in huntgroups that they can’t distinguish between huntgroup calls and direct calls. I know the call manager and phone have visual indicators, but many times they are not in the office. Has anyone run into this issue before? If so, how did you handle it?
Announcement
Collapse
Welcome to ShoreTelForums.com
Welcome to ShoreTelForums.com!
This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.
Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]
As always please support the advertisers that help support our site.
Thank You,
BTX
This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.
Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]
As always please support the advertisers that help support our site.
Thank You,
BTX
See more
See less
X
-
Originally posted by skone View PostI know the call manager and phone have visual indicators, but many times they are not in the office.
If they want to answer the direct calls but not the hunt group calls when they're out of the office, they should use a call handling mode instead of External Assignment. For instance, they could set the Custom mode to forward all calls to their external phone. On the hunt group setup page, there's a check box labeled "Call Member When Forwarding All Calls." If you uncheck this box, the hunt group calls won't forward to their external phone...essentially, they'll be "logged out" of the hunt group.
One nice added bonus of doing it this way is that they can use Outlook's calendar to automatically switch the call handling modes at predefined times. So, for instance, they could have all non-hunt group calls forward to their cell phone from 5 p.m. to 8 p.m. on weeknights only, just by creating a recurring appointment. After 8 p.m., the call handling mode would change to Out of Office, and the calls would go to voice mail instead. Of course, Outlook & Call Manager both have to be running for this to work.
Comment
-
Comment