911

[phoneguy]

Is there any way to make the shoretel system sieze a trunk for 911?

[BIGDOG3c]

Exactly what are you looking to do?

Do you mean there is a PRI and analog trunks and you want 911 to go out analog?

If this is what you are looking for, then yes. There is a custom code that can be added to do this.

[phoneguy]

If my PRI goes down, and I have one backup analog line, a user not knowing that the PRI is down grabs that backup line and makes a call out. Another user needs to call 911 but only gets a "reorder tone" after dialing 911. I want the system to seize the line and make the 911 call. You would think that shoretel would have thought about that.

[BIGDOG3c]

It will do that. As along as you have the analog trunk group set up to allow 911 and the station has access to that trunk group.

[phoneguy]

Not true. I have tested it. If someone is using the backup line and a user tries to dial 911, they will get a reorder tone. The shoretel system will not seize the line like a security panel would. Flaw in the system and needs to be fixed asap.

[BIGDOG3c]

Not true. I have tested it. If someone is using the backup line and a user tries to dial 911, they will get a reorder tone. The shoretel system will not seize the line like a security panel would. Flaw in the system and needs to be fixed asap.

ok, more info needed than in your post. let me see if I can pick apart what you are saying.

You have a PRI and 1 analog line. You PRI is down and someone is using the analog line. Now someone dials home on the analog line. You dial 911, correct the line is in use and you will get denied because it is in use. No flaw here it is doing what it is designed to do.

This is not a security panel it is a phone system. I have been putting phone systems in for years and I can not tell you that is a normal operation on phone systems.

I would dedicate that line for 911 only if that is a major concern.

[phoneguy]

The Aspire phone system by NEC will do just that. If you dial 911 and there are no trunks available, it will, after a programmed amount of time, disconnect that call and dail out. It can be done. And if a Digital phone system can do it then I think that a VOIP system should be able to do it as well.

[phoneguy]

From the Aspire Manual.

When an extension user dials 911, the system can automatically find a trunk for the call. The
system can choose a route to which the user normally does not have access. If all normal
routes are busy, the system can even disconnect an active call and place the emergency call.
E911 Compatibility uses the fexibility of the Automatic Route Selection Call Route Options
to route 911 emergency calls (even in systems in which ARS is not enabled).

[BIGDOG3c]

ok, now show me where the Vertical , mitel, NEC 2000, Executone, interchange, ect.... shows it.

Just because you have a feature in one system does not make it a flaw in another phone system because it does not have it.

It is a feature enhancement request. You can do this by the ShoreTel web site.

[phoneguy]

Maybe it's just me but I don't think that 911 and the safety of the public should be a requested feature.

[BIGDOG3c]

If its that major of a deal, then I am sure you can justify the dedicated line for 911.

[aj1104]

re

the shoretel system will not kick a caller off if you dial 911. i asked that same exact question when i went to training, and the instructor told me no. he said that that is something that they may look at in the future. We also install siemens pbx equipment and it will disconnect a caller to process a 911 call also.

[eazeaz]

911

Lets see,

for some reason all my lines are in use.....its almost mothers day and everyone is calling mom. The teller line is being robbed. They try and dial 911. No luck. But my pizza order is humming right along.

Brilliant.

[phoneguy]

I do have dedicated lines for 911. Maybe I should get one for pizza, thanks eazeaz, I wasn't thinking ahead.

[napoleon41]

Why the heck would you have someone making voice or data calls on your emergency POT backup line?

Sounds like a bad idea. What if you test it and the phone system does disconnect the voice call like it should . . . but after a couple of software updates you stop testing that feature. Then someone needs it, but the "disconnect" feature doesn't work properly.

Keep it simple, and don't add failure points . . . otherwise people could die.