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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Polycom handsets

    I'm pursuing a potential ShoreTel customer. They currently have Polycom Soundpoint 300, Soundpoint 500, and Soundpoint 600 handsets. They are using a hosted solution via Commx. Customer would like to bring ShoreTel in house but continue to use the Polycom SIP phones.


  • #2
    Well I think the ShoreTel IP100's are Soundpoint 500's, and I do not think their is anything "custom" about them, and if there is the switch will push the software out to them. However I am not sure about the others. Hopefully an engineer who has been doing this a little longer then I have can answer that.


    • #3
      Depends, not all 300s and 500s are the same. It might work but you would have to find the right firmware and TFTP it into the phones more than likely. I have changed MGCP phones to SIP phones, but not the other way. Some MGCP 300s would not take the SIP firmware. What I am driving at is that not all 300s and 500s are created equally.
      There are 10 types of people in the world, those that understand binary and those that donít.


      • #4
        First let me introduce myself

        My name is John I am a member of the TAC center at Shoretel.

        With that, I wish to say that Polycom SIP IP300, 400 500 or 600 is not directly supported internally on Shoretel

        Meaning is
        You can not convert a Polycom IP300 400 500 0r 600 from MGCP to SIP and expect it to work with Shoretel

        For further information on this feel free to visit our website at and or contact you sale engineering rep from Shoretel

        Great site, Look forward adding some unofficial help.


        • #5
          We have an App Note which covers the Soundpoint 500 and what it takes to get it to work with the ShoreTel system (it has to meet certian requirements or it won't work - it's spelled out in the app note).

          This app note can be downloaded by ShoreTel Partners from the Partner web site. Note: As John Lorenz points out this is NOT supported by TAC so please use at your own risk!


          • #6

            I just checked the partner site and all I can find is this: ShoreTel - Polycom SoundStation and SpectraLink Phones. It shows soundstation, KIRK and Spectralink, but not Soundpoint. I'm trying to write a custom SIP profile for a Soundpiont IP 301 and 320. Can you direct me to the App note? I can't seem to find it on the Partner site.