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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Disabling the Intercom

    Howdy doody,

    I have a group of admin assistants who constantly abuse the intercom, and are always interrupting people with it, instead of just calling and leaving a message. It's a real annoyance for everyone (myself included) and we've all finnaly had it.

    Is there anyway to block incoming intercom calls to specific phones, or any other way of... unbelievable... she just did it AGAIN!!!

    Sorry. Any way to manage intercom calls?



  • #2
    You can create different class of service - telephony sets and assign them to user groups. From there you can limit the initiation of intercom and/or who they can intercom to.