I have a user that uses the connect client on one monitor. She will use it throughout the day and then all of a sudden, it won't appear on her desktop, like it's minimized or something. The connect client Icon still appears in the taskbar below, like it's open, but when you click on it to use it, it appears like it is popping up and open off the screen. So you can't click or interact with it because it is off screen. The user then has to close out of the mitel client from the hidden icon section, then reopen the application. Once she does that, then the application works like normal.

Does anyone know why her connect client program would just appear off screen, with no way to get to it? I tried to research this problem, but couldn't find a similar ticket that has been opened.

Thank you!