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  • BCA Lines issues on IP485 Phones

    Does anyone else have BCA Line issues with IP485 phones? Drop calls on Transfer or the phone reboots? Or lines that show as active after a call has ended? Or lines that can't be picked up (line busy or not permitted)? These happen randomly of course on Executive and Executive Assistants phones. We are on build 22.11.9300.0, but pretty much have had this issue since moving to Connect and the IP485's. Any insight would be appreciated.


  • #2
    We have worked a couple of TAC cases over similar issues. While TAC has been able to help (eventually) with each individual case, the general consensus has been that BCAs are unstable and we were unofficially advised that if any other callflow can be made to work it is worth some effort to get off the BCAs.

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