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  • Transfer contacts to another user

    We have a receptionist that will be leaving next month. Outside of our company directory, she has a large number of external contacts in ShoreTel Communicator. We have hired her replacement and would like to transfer the contacts to her. Is there a way to export/import those contacts? I can't seem to find anything in the documentation on this. We are running the latest build of 14.2 (19.50.1000.0). Thanks!

  • #2
    There is no official way to do this. You can try checking the userdata SQLite DB for the user in question and try moving rows from her communicator DB to the new users communicator DB, but I have never tried that and can't speak to how well it will work if at all.


    • #3
      Nevermind. We will just be changing the name on the extension when the switch occurs.