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  • Mitel Connect Application - Monitored Extensions

    Hello everyone,

    With the ShoreTel Connect app, monitored extensions would show caller ID in the app. The new Mitel Connect app doesn't show caller ID for monitored extensions.

    Is there any way to get this functionality back?

    Thanks in advance!

  • #2
    That is a configurable option i believe. Have you checked that it is turned on?

    Comment


    • #3
      Yes, but if I'm missing something, can you direct me towards where I should be looking in the Director?

      Comment


      • #4
        It would likely be in the global toolbar options in the director for the user group the user is in.

        Located Here: Administration>Features>Client>Global Toolbars: Name of Toolbar here

        listed as

        Show caller ID on monitored extensions:
        (never)
        (only when ringing)
        (always)
        Lance Paddock
        BTX | Business Telephone eXchange
        1(800) 289-0299

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