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  • Anonymous phones not listed for assignment

    Good morning,

    when I login to the Director to assign an anonymous phone to a user, the MAC address isn't listed. Can you tell me what the issue may be? thanks so much

    Andrew

  • #2
    if it says 'anonymous' the phone assigned but external call forwarded or someone is using softphone.

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    • #3
      Originally posted by bwall View Post
      if it says 'anonymous' the phone assigned but external call forwarded or someone is using softphone.
      Correct, phones that are not assigned at all say "available" and will be in the drop-down list (for the site that Director thinks they are in based on IP address mapping). "Anonymous" phones were either set that way on purpose (in later versions) or have a user already assigned to them (look up the MAC in IP phones to see who has them as a home port) but that user has assigned their extension somewhere else temporarily.

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