Hello All,
I am helping out a company with a Shoretel SG90 switch at one of their sites. Using Mitel Director build:21.90.4128.0 ; Small Business Edition 100 .
They are about the exhaust their phone capacity on this switch. In the attached screenshot you will see "49" in use and "50" is the capacity.
Firstly, I'm wondering if this is the "true" capacity? Reading around online, this switch should support up to 90 phones.
If you look at the same attached screenshot, you will see at the bottom that it says 30 built in IP phones capacity. I assume this is the sum of IP phones as per configured for ports 3,4,5,6,7,8. However I am confused with then comparing with the top part means for the "IP phones capacity" being 50 ... ?
Ports 1,2,9,11 - these are set to "Conference" as per screen shot. Could these be re-purposed as additional IP phone slots? Will this increase the 50 phone capacity though? How can I found out how these "Conference" slots are being used?
Unfortunately the knowledgeable guy who set this up - an authorised Shoretel Engineer - has shut up shop and is now working in the mines...! (we do have a Shoretel maintenance contract with someone else, but they are quite useless..take weeks to respond and usually don't have any idea).
Any assistance or guidance is much appreciated..!
Many Thanks,
Nev
I am helping out a company with a Shoretel SG90 switch at one of their sites. Using Mitel Director build:21.90.4128.0 ; Small Business Edition 100 .
They are about the exhaust their phone capacity on this switch. In the attached screenshot you will see "49" in use and "50" is the capacity.
Firstly, I'm wondering if this is the "true" capacity? Reading around online, this switch should support up to 90 phones.
If you look at the same attached screenshot, you will see at the bottom that it says 30 built in IP phones capacity. I assume this is the sum of IP phones as per configured for ports 3,4,5,6,7,8. However I am confused with then comparing with the top part means for the "IP phones capacity" being 50 ... ?
Ports 1,2,9,11 - these are set to "Conference" as per screen shot. Could these be re-purposed as additional IP phone slots? Will this increase the 50 phone capacity though? How can I found out how these "Conference" slots are being used?
Unfortunately the knowledgeable guy who set this up - an authorised Shoretel Engineer - has shut up shop and is now working in the mines...! (we do have a Shoretel maintenance contract with someone else, but they are quite useless..take weeks to respond and usually don't have any idea).
Any assistance or guidance is much appreciated..!
Many Thanks,
Nev
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