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  • ShoreTel Connect and MiTel Connect Monitored Extensions

    I'm currently monitoring an extension and it shows up fine on my phone. But in either Connect client, nothing appears when the monitored extension is in use, or when it's being dialed. Any suggestions?

  • #2
    Just a thought have you excluded Mitel Connect from your anti virus?

    Connect Client
    :\Users\%User%\AppData\Local\ShoreTel
    :\Program Files (x86)\Mitel
    :\Program Files (x86)\Mitel Presenter

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