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  • Call delay at beginning of call on 400 series phones onf the Edge Gateway

    Has anybody found a workaround for this, other than replacing all the phones?

    "Group call events (Hunt Group or WorkGroup calls) that route to a 400-series phone (which is connected to an Edge Gateway) that is NOT a 485g phone may experience a delay(1-4 sec) after the call is established before audio is heard. Additionally, you may experience garbled audio at the beginning of the call during the silence period.

    This is a current limitation with the low end 400-series phones when connected through Edge Gateway. If this delay is unacceptable with EGW, please utilize 485G phones instead of the 420 or 480/480g phones."