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  • Silent Monitoring Restrictiona

    I am looking for a way to restrict silent monitoring for select extensions. Where I do NOT want certain extensions to be able to be monitored by anyone. Is there a way to accomplish this?
    Last edited by jonjepson; 01-03-2020, 03:21 PM.

  • #2
    You should be able to do this with Class of Service. Create a restricted class of service for users you want to have silent monitoring then create 2 user groups. Silent Monitoring and Non-Silent Monitor

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