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  • Not able to make 800/877/844 calls

    I've got strange issue, Users are experiencing issue with making calls out via 1-877 or 1-844 numbers….i’ve looked on shoretel director and don’t see anything down..

    I have attached pic of status of softswitch and server and they are are both in service, though I notice the softswitch has no ip phones, sip trunks or sip proxy connections...

    Attached Files

  • #2
    Larger pic of status of service...when you call 800/877/844, hear response of "we're sorry, all circuits are busy now, will you please try your call again later"
    Attached Files
    Last edited by gobosox07; 09-10-2019, 01:05 PM.

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    • #3
      That is a carrier message. Try resetting the connection to the circuit. If resetting it does not work i would contact the circuit provider.
      Lance Paddock
      BTX | Business Telephone eXchange
      1(800) 289-0299

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      • #4
        how do I reset the connection to circuit?? Can this be done through shoretel director? Please advise
        TrunkGroups Cedar Falls Wayne 220T1A Active Switch is experiencing issues with its trunks.

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        • #5
          Im also seeing following:
          220T1A: T1/E1 framing error (Out of Frame)
          220T1A: T1/E1 signal error (Loss of Signal)
          Please advise..this error keeps popping up

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          • #6
            That is a carrier issue. If you have already tried resetting the connection I would get the carrier on the phone.
            Lance Paddock
            BTX | Business Telephone eXchange
            1(800) 289-0299

            Comment


            • #7
              I agree with Lance. Looks like carrier not passing the traffic.

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