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  • Route point invalid extension on a specific trunk group

    Trunk group 1. The route point works as intended forwarding callers to a users phone. Worked with DNIS and DID configured.
    Trunk group 2. Callers are met with "extension #### is not valid". It's listing off the right user extension number, so it's hitting the route point.

    There's no extension list involved with route points. I tried changing the assigned user group on the route point - no change in behavior. I also tried changing the server hosting the route point - no change in behavior. The inbound settings for both trunk groups are identical.

    What would cause the invalid extension message on a route point, but only from a certain trunk group?

  • #2
    can you route the DID to a menu or to a direct user? sometimes route points can have issues with caller id.
    Lance Paddock
    BTX | Business Telephone eXchange
    1(800) 289-0299