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  • Can't delete user due to BCA and can't delete BCA due to user.

    Hello,

    I am trying to delete a user out of our system, however I receive and errors stating that "An error has occurred: Cannot delete this extension. It is still being used as Back Up DN of Bridge Call Appearance ...". However, going to the mentioned BCA and clicking "Delete" results in the error "Unable to delete since it is currently being monitored by user ..." with the mentioned user being the same one that I am trying to delete to begin with.

    How to I get out of this apparent catch 22?

    Thank you,

  • #2
    Found the solution. I needed to uncheck the checkbox on the user regarding BCA.

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