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  • Softphone and Bridged Call Appearance


    We have some teams who make extensive use of BCA settings via buttons on their hard phones. By using the different buttons they can have an outbound caller ID for whichever internal division they're calling on behalf of. This works great and we're really happy with it.

    We want to try moving some users to softphone-only implementations (using Communicator) but can't figure out how to replicate the BCA capabilities of a hard phone.

    It's possible to add what looks like BCA to a custom toolbar with identical settings as a physical button assignment, but when the item appears in the toolbar pressing it doesn't do anything. Communicator shows that you pressed the button, but doesn't do anything further.

    Any ideas for how to get this functionality in the softphone?

    Thank you.