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  • One Location Not Updating Log Files

    We use the log files to extract call information into our reporting system. For the last several days our Miami location, trunk group 30, is not hitting the log files. This happened out of the blue. Our network staff rebooted the main server but that did not resolve the problem. i It seems there must be something at the Miami location preventing calls to be written to the log file.

    Any suggestions on how to resolve this issue would be appreciated.
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    Last edited by JXP; 05-29-2019, 11:36 AM.

  • #2
    what logs and why not use the CDR instead? Have you tried logging into the server to see if the log is showing data? Are you just copying logs then parsing them or are you pulling them realtime off the server? Have you tried reloading the local shoretel switch?

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