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  • Off system extension in a huntgoup

    Does any on know how you could add an OSE into a huntgoup.

    I ahve tried added a route point with forward all calls to the OSE, this work when calling direct, but when a memeber of a HG and calling the HQ, it doesn't! (i have ticked Call member when forwarding all calls)

    Any suggestion would be great.

  • #2
    The user has to External Assign their extension to get that to work.
    Randy Wensmann
    [email protected]
    (408) 385-3485
    www.btxchange.com

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    • #3
      Hi, thanks for your reply.

      So the OSE is 7001, If i try to add this a and external assignment number it get told this is an invaild external number. Am i missing something?

      Capture.PNG

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      • #4
        It does the same in the connect cleint.

        Capturea.PNG

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        • #5
          The external number you should be entering is the cell phone number or full 10 digit number to wherever you are routing it to, not a 4 digit extension number.
          Randy Wensmann
          [email protected]
          (408) 385-3485
          www.btxchange.com

          Comment


          • #6
            I'm not sure this can be done with an OSE (Off System Extension)

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            • #7
              I have this working, but it needs to be use a trunk access code and the number needs to resemble an external number. The trunk the OSE lives on needs to be priortiesed over the normal outbound trunk for this paticular number (using a fake area codes) The system that the OSE lives now has a translation table, manipulating it down to a 4 digit number.

              Thanks for your help.

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