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  • Silent Monitor

    Hello,

    We use a third party (Xima Chonricall) to record all of our Call Center phone calls. We run into an issue where the call recording stops when the Call Center Supervisor initiates a Silent Monitor of an Agent's phone call.

    We have reached out to Xima and keep getting a run-around with them. ShoreTel doesn't know why this keeps happening either. Does anyone have experience with this? ANY help would be greatly appreciated.


    --Dan
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