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  • Incoming Call Auto-Email

    We have Shoretel Director 14.2 Build 19.49.5200.0
    I am wondering if there is a way to set up a workgroup so that when anyone calls the workgroups number, the system automatically sends out an email. I am wanting to have emails sent to our ticketing system so that when we receive a call, we have a ticket open from the phone number calling us. As well as show how many calls per day we get through tickets.

  • #2
    Not sure if that is possible, Palitto Consulting might be able to help you script something up to get it do that though.

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    • #3
      Ok, thanks! Palitto Consulting , if you can help me it'd be much appreciated!

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      • #4
        Originally posted by ConnorS.Johnson View Post
        Ok, thanks! Palitto Consulting , if you can help me it'd be much appreciated!
        Might want to contact them directly, https://www.palittoconsulting.com/

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