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  • Automatic greeting on phone pickup?


    Is it possible to allow agents to record a greeting, which can be played automatically on phone answer/pickup? Basically just the same as the greeting for voicemail, but instead is for answering the call.

    So say if the greeting is "Welcome to XYZ Support, my name is ABC, how may I assist you today?", I want this to be automatically played whenever an agent answers the phone.

    If this cannot be done in Shoretel, could this be achieved using other software?

  • #2
    It would be possible to write a TAPI app to do this using the SDK, but I do not believe there is an existing app to do this. I would reach out to (they have a forum account also) as they do contract work for things like this and could give you a quote.