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  • User can't logon because DVS and Director cannot agree

    I have one user that hot desk from one site to another and back. His extension has moved back to his primary phone. However, the connect client gets stuck after he clicks the login button. I pressed F12 to see what the network traffic looks like from chrome debug and director tells the client to go to the DVS server. The DVS server then says the "home-CAS" is director. Rinse and repeat. Any ideas?

    I have disable AD integration, moved his extension to another phone, another site. Seems like in a loop between director and dvs server.


  • #2
    What site is he assigned to? and what switch is the phone he is using assigned to? Which server is the managing server for the switch? Basically they should all line up.

    Or delete the user profile and recreate it.


    • #3
      Called support. Had something to do with bootstrapper database needing rebuilt. Switch not knowing which site user belonged to?