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  • shoretel with sip trunk - outbound call only ring once

    We switched to a new sip trunk provider. A staff called out to a customer and on the staff side ,she only hear one ring and it goes to dead air. But on the customer side, it is still ringing. So the staff wait like 5-6sec before the customer pickup. which is like around 3 rings. I think i need to setup a custom parameters under sip trunk profiles. Anyone experience that? On the old sip carrier, when a staff make a call. they can hear it ringing and ringing. But not having to hear the ring is annoying. anyone know how to fix this?

  • #2
    Check with your SIP trunk provider if any additional configuration is needed

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    • #3
      fixed it.. by adding a custom parameter in the trunk group setting.
      EnableEarlyMedia=1

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