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  • Voicemail message slow in playback

    Several users on ShoreTel 14.5 system - same, single site but multiple (three Voicemail servers) - have been reporting playback of NEW voicemail messages slow and sometime garbled. Does NOT appear to be everyone (100+ users in this site) and only new messages coming in since yesterday. Old messages appear to play back fine.

    HQ Server and three VM servers have been rebooted last night but to no effect.

    Test shows that forwarding a slow message, the "slowness" goes with the message, and a good clean message does not appear to get "corrupted" (slows down).when forwarded.

    Greatly disturbing to users since voicemail is so highly used.

    Any suggestions would be greatly appreciated. Thanks.

  • #2
    Do you see resources on the servers pegged out? Did you reboot the switches as well? When you call any of the menus are they playing back to you all garbled? Any other intermittent network issues? Is this on PRI's or SIP trunks?
    Randy Wensmann
    rwensmann@btxchange.com
    (408) 385-3485
    www.btxchange.com

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    • #3
      I'm sorry NCS. I had this issue a few years ago, but I can't remember how it was resolved.

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      • #4
        Check your VM resources and general system performance (cores, memory).

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